Privacy

Chill is committed to protecting your privacy. This privacy policy has been compiled to better serve those who are concerned with how their “Personally Identifiable Information” (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect, or otherwise handle your Personally Identifiable Information in accordance with our website.

By using this site, you understand and agree to the terms of this policy. This site is owned by Chill and may be accessed in the United States and abroad. For data protection purposes, Chill is the controller and, unless otherwise noted, is also the processor of data. Information collected may be retained, and may be stored, processed, accessed, and used in jurisdictions whose privacy laws may be different and less protective than those of your home jurisdiction.

We reserve the right to change the terms of this privacy policy at any time. When we make changes, we will revise the “last updated” date at the bottom of the policy. If there are material changes to this statement or in how Chill will use your personal information, we will notify you by prominently posting a notice of such changes here or on our home page, or by sending you an email. We encourage you to review this policy whenever you visit our site.

We collect information when you register for an account, participate in interactive features (like submitting a mood rating before and after watching a meditation), fill out a survey, make a purchase, communicate with us via social media sites, request customer support, or otherwise communicate with us. The information you may provide includes your name, email, password, phone number, employer, payment method information, feedback and survey responses and other information about you included in any messages to us. Some users may also provide health-related information in connection with providing feedback or other messages to us, and we process that information consistent with the purpose for which it was provided.

When you use our Services, we may collect the following information about you:

  • Usage information: Whenever you use our Services, we collect information such as sessions you watch, which screens or features you access, and other similar types of usage information.

  • Transactional information: When you purchase a subscription to the services, we collect information about the transaction, such as price, subscription or free trial expiration date, and time and date of the transaction.

  • Log information: We collect standard log files when you use our Services, including the type of web browser you use, app version, access times and dates, pages viewed, and your IP address.

  • Device information: We collect standard information about the type of device.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember user preferences. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Understand and save user's preferences for future visits; and

  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf

How do we use your information?

Chill collects and uses your personal information to operate and improve our site, to provide customer service, to perform research and analysis aimed at improving our products, services and technologies, and to display content that is customized to your interests and preferences. We also use this information to process transactions and send you transactional or relationship messages, such as receipts, account notifications, and other administrative messages. In addition, we use this information to detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of Chill and others. IF you feel your transaction was declined in error, please contact us for assistance at info@chillanywhere.com.

We also use your personal information to communicate with you and personalize your experience. We may also send you surveys or marketing communications to inform you of new products or services or other information that may be of interest. If you do not wish to receive marketing communications, you may click the “Unsubscribe” hyperlink at the bottom of each email communication.

How do we protect your information?

We follow generally accepted industry standards to help protect your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

No method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

If a password is used to protect your account and personal information, it is your responsibility to keep your password confidential.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

For Business/Corporate Subscribers: If your Chill Anywhere subscription is provided and paid for by your employer, Chill may, at the request of your employer, provide certain PII to said employer, including your name and app usage data for the purpose of, but not limited to, employee incentive programs or surveys. Please note that data from your mood tracker and journal will not be shared with an employer. 

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action should a data breach occur: we will notify you via email within 7 business days or our discovery of the data breach.

Information for California Residents

This section provides additional disclosures required by the California Consumer Privacy Act (or “CCPA”).

In the last 6 months, we collected the following categories of personal information: identifiers (such as name, contact information and device identifiers), internet or other electronic network activity information (such as browsing behavior), approximate geolocation data, inferences (such as approximate location or product interests) and other personal information (such as payment method information, user credentials or health-related information). For more details about the personal information we collect, including the categories of sources, please see the “Collection of Information” section above. We collect this information for the business and commercial purposes described in the “Use of Information” section above. We share this information with the categories of third parties described in the “Sharing of Information” section above.

Subject to certain limitations and exceptions, the CCPA provides California consumers the right to request to know more details about the categories and specific pieces of personal information, to delete their personal information, to opt out of any “sales” that may be occurring, and to not be discriminated against for exercising these rights.

We do not “sell” the personal information we collect (and will not sell it in the future without providing a right to opt out).

California consumers may make a rights request by emailing us at info@chillanywhere.com. We will verify your request by asking you to provide information that matches information we have on file about you. Consumers can also designate an authorized agent to exercise these rights on their behalf, but we will require proof that the person is authorized to act on your behalf and may also still ask you to verify your identity with us directly.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

Information for EU Residents

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If you have questions or comments about your privacy rights, you may email us at info@chillanywhere.com

Questions or Comments

Questions or comments regarding the Website may be submitted to Chill at info@chillanywhere.com or via mail using the address below.

CHILL
226 W Kinzie
2nd Floor
Chicago, IL 60654

Last Edited on 5-20-2022